Printer Troubleshooting Guides
Work through these guides from the simplest checks to the more involved ones. Each guide lists the symptoms it covers, the usual causes and the order in which to try fixes, so you do not waste time on steps that do not apply.
All printer troubleshooting guides
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Printer Troubleshooting
How to Fix Printer Streaks: Inkjet, Laser and Scanner Lines
Identify what kind of streak you have, then follow the right fix for inkjet banding, laser lines and smears, or streaks on copies and scans.
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Printer Troubleshooting
Printer Offline? How to Get It Back Online
Why your computer says the printer is offline, and the order in which to check power, network, print queue and driver settings.
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Printer Troubleshooting
Printer Not Printing? A Step-by-Step Troubleshooting Guide
A logical order of checks for a printer that ignores print jobs or stops responding altogether.
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Printer Troubleshooting
Printer Printing Blank Pages? Causes and Fixes
The paper comes out but nothing is printed on it. How to tell an ink or toner problem from a document or driver problem.
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Printer Troubleshooting
How to Clear a Printer Paper Jam Safely
Remove jammed paper safely from trays, rear doors and duplex units, deal with “false” jams, and stop jams happening again.